Terms & Conditions

COMPANY TERMS AND CONDITIONS

Updated on May 15, 2025

 

Purpose

These Company Terms and Conditions is the course of action that the company will take and the procedures that clients must be aware of as the company renders its services. The provisions of this policy will also ensure the efficiency of the company’s performance in providing the prescribed cleaning services.

 

Definition Of Terms

1. Company – This refers to the entity Lux Lucis Inc. and its employees who provide

cleaning services at the request and permission of its client.

1. Client – This refers to the individual or entity receiving cleaning services.

2. Cleaning Technician – This refers to the individual who is an employee of the company and is responsible for cleaning the assigned property. The technician’s primary duties include inspecting and cleaning the premises, disposing of garbage, and maintaining the property’s orderly condition.

3. Inconvenience Fee - This refers to an additional charge paid to cover any costs incurred by the company following the client’s failure to comply with its terms of service.

4. Valuable Items - This refers to any replaceable, collectible, or expensive objects owned by the client, including but not limited to jewelry, cash, and electronic devices.

 

Scope

This policy applies to all clients of the company. It covers all service reminders, conditions, and restrictions set by the company when rendering cleaning services to its clients.

 

Policy Statement

The company provides professional cleaning including standard, deep, move- in/move-out and custom cleaning services. Specific tasks will be detailed in the client’s cleaning plan. Services do not include handling biohazards, pet waste, human waste, pest infestations, mold, or heavy lifting (items over 30 lbs.).

 

Scheduling and Access

• Appointments may be scheduled Monday through Friday between 07:00am and 05:00pm.

• All cleaning technicians sent to the client’s address are employees of the company. They must arrive at the assigned premises on time, and in a clean full uniform to verify their affiliation with the company.

• Clients must ensure safe access to the property, including clear driveways and entry codes, if needed. Our cleaning technicians will not enter properties where conditions are unsafe (e.g., active construction, pest infestations). Clients may need to reschedule if technicians are not able to access the property at the scheduled time.

 

Cancellations/Re-scheduling and Holidays

• For schedule changes or cancellations, clients must notify the company at least 24 hours in advance.

• Rescheduling due to emergencies or weather (if applicable) will be handled fairly and flexibly.

• In case of illness (client or company), we may reschedule for everyone’s safety.

• Any cancellations with less than 24-hour notice, the client must pay a $50 Inconvenience Fee including applicable taxes.

• We observe the following holidays: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, and Christmas Day. If a cleaning falls on a holiday, we will reschedule at a mutually convenient time.

 

Payments and Invoicing

• The company requests full payment upon the completion of services including applicable taxes unless otherwise agreed in writing.

• The company accepts online credit cards payments only as a convenient and secure method for financial transactions.

• A $35 fee will be charged for any returned payments.

• Past due or non-payments are subject to an additional 2% charge of the past due amount for every 30 days past due and suspension of services.

 

Service and Guarantee

• The company will provide all cleaning equipment and supplies, unless otherwise agreed upon in writing. Rest assured that equipment and supplies used are safe and in good working condition.

• If the client prefers specific products, they must be supplied and discussed in advance.

• If you are unsatisfied with the services provided by the company, please inform the company within 24 hours and we will address the area(s) of concern, one time/one re- visit, at no charge to the client. No refunds will be offered, but client satisfaction is a top priority.

 

Insurance and Liability

• The company is insured and bonded in the State of Hawaii.

• The company is not responsible for pre-existing damage, items not secured, or items not reported prior to service.

• In the rare event of damage, clients must report the occurrence to the company within 24 hours of the service date for claim processing. The client may expect a response to this concern within three (3) business days.

 

Valuable Items/Equipment

• Clients are responsible for any valuable items present on the property. The company will not be liable for damage or loss due to faulty or improper installation of furniture, appliances, equipment or any pre-existing damage. To avoid loss or damage, the company kindly requests that the client secures these items beforehand.

• Cleaning technicians are instructed not to open closed doors, drawers, or cabinets unless instructed to.

 

Employee Policy

• All cleaning technicians undergo a background check and training in cleaning techniques and customer service.

• Cleaning technicians are not permitted to solicit or accept work directly from company clients outside the company.

• All cleaning technicians are prohibited from smoking, drinking, vaping, and engaging in any/all illegal, sexual or violent activities or behaviors while on the client’s property or the surrounding areas.

• Clients may report any incidents of foul or inappropriate behavior to the company and if necessary, contact the local police department.

• Personal cell phone use is limited to emergencies during work hours.

 

Children and Pets

• Children must be supervised at all times to maximize productivity and avoid risks. The company will not be responsible for any incidents or cleaning up after children.

• Clients must inform the company in advance of any pets on the premises. We kindly request that all pets be secured during the cleaning.

• The company reserves the right to decline service if pets are not secured/are aggressive or if the environment presents any hazards.

 

Health and Safety

• All cleaning technicians follow safety and hygiene protocols, including the use of gloves and masks when necessary.

• The company does not clean areas with hazardous/explosive materials, pest infestations, or extreme hoarding conditions. We kindly request areas that will be cleaned to be safely accessible. Cleaning technicians will not move large or heavy furniture or equipment.

• Cleaning technicians are required to stay home if sick and follow hygiene protocols.

• Clients must notify the company if anyone in the home is ill or has been exposed to contagious illness.

 

Privacy and Confidentiality

• All company technicians agree to follow the company Client Privacy Agreement.

• Client information, entry instructions, and property access codes are kept strictly confidential and are not discussed with anyone outside the company.

• The client must agree to the client privacy agreement prior to the start of any services.

• If the client has any concerns about the agreement, we kindly ask that you discuss them with the company prior to any services being completed.

 

Termination of Services

• Either party may terminate services with seven (7) days written notice.

• We reserve the right to immediately terminate services in cases of unsafe working conditions, harassment, or nonpayment.

 

Governing Law

• These terms and conditions shall be governed by the laws of the State of Hawaii.

• Any disputes shall be handled through mediation or small claims court within the

appropriate Hawaii jurisdiction.

 

Company Rights

The company reserves the right to adjust the terms and conditions of this policy at any time with or without prior notice.

 

By scheduling services with Lux Lucis Inc., you acknowledge that you have read, understood, and agreed to these Terms and Conditions.